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Regulations

WELLNESS & SPA ETIQUETTE

  1. Could you please arrive 5-10 minutes prior to your scheduled appointment time in order to fill in a survey.
  2. The most suitable clothing for a treatment or a massage is a bathrobe. The disposable underwear we provide for treatment is available in the treatment room. During a massage only that part of your body being treated will be exposed.
  3. Please notify the Spa at least 4 hours prior to your appointment time if you need to cancel or reschedule. If we are not notified, you will be charged 50% of the full payment for services not cancelled in the time allotted.
  4. The Spa is a place of relaxation and tranquillity, so all guests are asked to refrain from:
    • Smoking,
    • Drinking alcohol in the facility,
    • Speaking loudly,
    • Using mobile phones.
  5. Could you please avoid bringing any valuable belongings, especially money, mobile phones, jewellery or objects of artistic or scientific value to the Spa and the auxiliary Spa rooms (including the locker room area).
  6. If you wish to bring the items listed in point 5 to the facility, we ask you to notify the Spa Reception Staff about that fact and leave the items in the hotel reception safe intended for that purpose.
  7. The minimum age for spa treatments is 16 years old. Massages are available for adults only.
  8. The Kids Menu is designed for children and teenagers aged 7-16.
  9. The duration of the treatment given in the Spa Menu is the maximum duration. More intensive treatments, especially with the use of devices may take less time, depending on the sensitivity of the skin.
  10. The Spa may refuse to perform a treatment or discontinue the treatment if the employee performing it is treated in a demeaning or improper way by the Spa user.
  11. To obtain the maximum benefit and relaxation from the treatments, we recommend:
    • Avoiding large meals 1 hour prior to the scheduled appointment,
    • Always using the swimming pool, Jacuzzi or saunas before treatments,
    • Avoiding sun bathing directly before and after the treatment,
    • Filling in a survey and informing the therapist about the medications you are taking, past illnesses and possible contraindications.
  12. After the treatment you are welcomed to relax with a cup of soothing tea in our meditation room.
  13. If you have any questions or doubts, please consult our therapist, who will gladly answer all of your questions.
  14. Everyone staying at the Dolina Charlotty Resort & Spa is obliged to follow our Policy.

BALI HAI SPA POOL AREA POLICY

  1. Everyone is obliged to read and follow our Spa Pool Area Policy concerning the swimming pool, the children’s pool, the Jacuzzi and the saunas.
  2. Opening hours. Swimming pool: 7.00 – 21.00; Saunas: 9.00 – 21.00.
  3. The swimming pool is for hotel guests, those with a valid season ticket or those who paid the entrance fee at the Spa Reception.
  4. The period of time spent in the pool area (90 min.) starts when the guest enters the pool area.//at the entrance.
  5. Children under 16 present in the facility must be accompanied by their parents or legal guardians.
  6. Children under 4 using the swimming pool must wear disposable swimming diapers. The diapers are available in the Spa Reception.
  7. Could you please avoid bringing any valuables, especially money, securities, mobile phones or any other valuable items, including jewellery or items of artistic or scientific value to Bali Hai Spa Pool Area or the auxiliary Spa rooms (including the locker room area).
  8. If you wish to bring any items listed in point 7 to the Bali Hai Spa Pool Area and the auxiliary Spa rooms (including the locker room area), please notify the Spa Reception Staff or the Hotel Reception Staff about that fact and leave the items in the hotel reception safe intended for that purpose.
  9. Please shower with soap and walk through the disinfectant footbath before using any of the facilities.
  10. Please shower with soap and walk through the disinfectant footbath before using any of the facilities.
  11. Please shower after using the toilet if you wish to enter the pool again.
  12. Anyone under the influence of alcohol or drugs will not be permitted in the pool area.
  13. Consumption of food, alcoholic beverages or drugs is prohibited in the pool area.
  14. Glass containers are not allowed in the pool area.
  15. The pool area is a non-smoking environment.
  16. Anyone having a skin illness or open wounds which may infect the water will not be permitted in the pool.
  17. No one within the pool area should behave in such a manner as to jeopardise the safety and health of himself/herself and others, especially:
    • Running on the beaches surrounding the pools or in the shower and locker areas,
    • Jumping into the water from the edge of the pools,
    • Pushing or throwing others into the water,
    • Damaging fittings or equipment in the pool area or littering,
    • Bringing dogs or other pets.
  18. No street clothes or footwear are allowed in the pool area. All street clothes must be left in the locker room area.
  19. Swimming apparel in the saunas is obligatory.
  20. Enter the sauna naked after showering your whole body.
  21. Anyone who damages any fittings or swimming pool equipment shall be liable for the damage.
  22. Anyone who damages any fittings or swimming pool equipment shall be liable for the damage.
  23. Anyone who does not comply with our policy shall be removed from the pool area and fully charged for his/her stay.
  24. Every guest entering the pool area should take care of their own safety as there is no lifeguard present.
  25. At 21.00 all guests must leave the pool area and the locker room area.
  26. The Spa Reception welcomes all comments.
  27. Everyone present at the Dolina Charlotty Resort & Spa is obliged to follow our policy.

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