Our facility is certified as a Hygienically Safe Facility. In order to ensure the safety of everyone at Dolina Charlotty Resort & SPA,
we have prepared a number of activities, which are presented below.
1. The large area of the Charlotta Valley - 120 ha and large areas make it possible to keep safe distances.
2. We constantly coordinate the supervision over maintaining safety in hygiene,
maintenance control and maintaining microbiological safety.
3. Our procedures and instructions in the field of technical safety at the end of the note,
we want to update, among others Minister of Health, Chief Sanitary Inspector.
4. Consequences of continuing to use the conversation.
5. Information promoting hygiene and sanitation resolved.
1. Before entering the hotel, each guest is required to disinfect their hands.
On request, we provide a non-contact thermometer.
1. There may be a maximum of two people at the reception desk at separate stands, keeping a safe distance of 2 meters.
2. Employees are equipped with protective masks, gloves, disinfectants, we measure the temperature of employees after they come to work.
3. The shortened check-in process requires only the signature on the registration card.
4. We present all information about the available attractions in the common areas, the hotel TV system and send it to the e-mail address provided by the guests upon request.
5. We encourage guests to make non-cash settlements.
6. We disinfect equipment and reception stands on an ongoing basis.
7. Luggage trolleys are disinfected after each use.
8. Disposable face masks will be sold at the reception.
9. Bicycles, prams and scooters can be rented at reception. After each use, the equipment is immediately disinfected.
Cleaning of rooms and common areas:
1. Rooms are cleaned at the request of guests during their absence - when leaving, inform the staff by using a special tag '' Please clean the room '', which is located in the room.
2. New room cleaning procedures have been introduced that take into account the detailed and effective disinfection of furniture, fittings, door handles, remote controls and toilets.
3. The rooms are aired during the cleaning service.
4. The cleaning staff is equipped with gloves and protective masks.
5. We disinfect equipment and staff rooms every day.
6. Every day we disinfect public areas such as: restaurants, lobby, swimming pool area, conference rooms, playrooms for the youngest guests.
7. In public toilets, there are soap and paper dispensers in a touchless system.
Restaurant and Rock Pub:
1. Before entering each restaurant, they are present with a hand sanitizer.
2. Before entering the restaurant, you should enter two meters intervals from the next guest.
3. The catering staff has access to personal protective equipment, works with masks and gloves.
4. The tables are disinfected in restaurants after each guest.
5. The card menu is disinfected after each guest.
6. All meals prepared and prepared, subject to control tests and hygiene.
7. The new organization and dinner included the reserve list checked at breakfast.
8. Orders will be accepted only at the tables.
Bali Hai Spa:
1. Before entering the entrance to the zone entrance and the entrance to the SPA zone
2. Our employees protect people equipped with the recommended individual means.
3. We encourage you to use the telephone and e-mail booking procedure. Our employees will provide information about our work, advise on the choice of treatments and advise on home systems.
4. Contracts related to the setup of cashless transactions: payment by card or transaction.
5. Before starting the epidemiological procedure
6. There are 14 treatment rooms at the Bali Hai Spa, so you can always carry out procedures as part of a procedure with a disinfected office.
7. All areas at Spa Bali Hai are disinfected regularly.
1. Access to the zone and the sauna zone is limited in time. We indicate the use of social distance.
2. The zone personnel has the recommended personal protective equipment.
3. Before using the zone, please disinfect your hands and wash your hands with a washing preparation.
1. Admission is limited. We indicate the use of social distance.
2. Before entering us for hand disinfection.
3. Our employees have recommended personal protective equipment.
4. All devices and the entire zone are disinfected.
We strongly believe that the installed security mechanisms will ensure a peaceful and pleasant stay at Dolina Charlotty Resort & SPA.